Inventory Management and Its Effects on Customer Satisfaction

Scott Grant Eckert1

IM 32

Abstract

This study examines inventory management and the role it plays in improving customer satisfaction. It looks at how food companies have been under pressure to streamline their inventory systems, and the consequences of such actions. It also examines how many retailers are trying to implement a “perfect order” system and how suppliers are constantly under pressure to meet the demands of these retailers.

Many food companies are, therefore, looking at various inventory management systems as they belief this will have a positive effect on the satisfaction of their customers. The paper also outlines the methodology used in the research and concludes by pointing out the limitations of the research as well as suggestions for further research.

Keywords : Inventory Management; Customer Satisfaction; Grocery Companies