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Influence Of Leadership Styles In Creating Quality Work Culture.

Influence Of Leadership Styles In Creating Quality Work Culture.

QM 26

Norlina M. Alia*, Rohani Janggaa, Mazlina Ismaila, Siti Nuur-Ila Mat Kamala, and Mohammad Nazri Alib

 

aFaculty of Business and Management, Universiti Teknologi MARA Johor 

5Faculty of Computers and Mathematical Sciences, Universit iTeknologi MARA Johor

Abstract

For many years culture has been claimed as an important element of organizational successful in the business world. Organizations take very different approaches to build quality work culture. For some organizations, quality work culture has never mattered most.  But in some organizations, quality work culture is crucial to ensure the employees served a better service to the customers.

The purpose of this study is to identify which leadership style creates quality work culture at financial institution. Data collected through survey and direct interviews with several executives in order to gain accurate information. The respondents were chosen among employees from first line managers up to top management. Bass and Avolio's (1995), Multifactor Leadership Questionnaire (MLQ Form 5X) was used to measure leadership styles and questions on quality work culture adopted from Geri McKeown.

In addition, IFE matrix was applied to determine current work culture in the financial institutions. Findings revealed that transactional leadership had greatest influence towards quality work culture. A strong quality work culture may due to number of years the financial institutions existed in the industry. This statement was supported by a strong correlation between quality work culture and leadership styles. 

The strong significant relationship between leadership style and quality work culture clearly shows that transactional leadership style possessed by majority of leaders influence the level of quality work culture.  The paper is hoped to contribute towards improving the quality work culture by identifying the prominent leadership style practiced by financial institutions.

Keywords: Leadership, leadership styles, quality work culture

 

 
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