An Assessment Of The Implementation Of Quality Culture In Construction.

QM 17

Wasiu Adeniran Bello1, Aliu Adebayo Soyingbe2 and Modupe Akinwamide 3

1, 2&3

 Department of Building, University of Lagos, Akoka, Yaba, Nigeria

ABSTRACT

The abstract text should not exceed over 200 words.  The font set at Times New Roman 10 point for the abstract body and keywords only.   A strong quality culture has been recognised as an important prerequisite to the achievement of sustained competitive advantage to deliver products and services that can meet customer needs and satisfaction. The study attempts to assess the implementation of quality culture in the Nigerian construction industry. A total of 200 structured questionnaires were administered with 45% response rate. Mean statistics and analysis of variance techniques were used for data analysis. Respondents were asked to assess the factors of quality culture implemented in their respective organisations.

The findings of this survey revealed that leadership and top management commitment is the highest ranked factor implemented while customer management/focus and suppliers’ partnership and communication followed. The least factors implemented are training and education, reward and recognition and quality planning. ANOVA test conducted among the three groups of respondents (client, contracting and consulting organisations) revealed that out of the fifty factors of quality culture tested; thirteen factors differ significantly in their mean scores. It is recommended that cultural audits, extensive awareness and training programs should be initiated and or reemphasized to improve understanding and increase willingness and commitment in implementing quality culture.

Keywords:

construction industry, factors, implementation, Nigeria, quality culture.