POM Quality Management Improving Organizational Performance of SMEs in Egypt through Promoting the HFs in QMS.
| Improving Organizational Performance of SMEs in Egypt through Promoting the HFs in QMS. |
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Improving Organizational Performance of SMEs in Egypt through Promoting the HFs in QMS. QM 15 El-Shobery, M. Maha Institute of Graduate Studies and Research Department of Environmental Studies (Management branch) Alexandria University, Egypt E-mail: Địa chỉ email này đã được bảo vệ từ spam bots, bạn cần kích hoạt Javascript để xem nó. El-Iskandrani, M. A. Department of Environmental Studies Institute of Graduate Studies and Researches, Alexandria University, Egypt E-mail: Địa chỉ email này đã được bảo vệ từ spam bots, bạn cần kích hoạt Javascript để xem nó. Hegazy, M.M.H. High Institute of Advanced Management Sciences, Behira, Egypt E-mail: Địa chỉ email này đã được bảo vệ từ spam bots, bạn cần kích hoạt Javascript để xem nó.
Abstract In this study, a sample of 96 Egyptian manufacturing small and medium enterprises (SMEs) was studied in relation to human factors (HFs) dependent quality management system (QMS). These were in three distinct industry groups: food & beverage, textiles & garments and leather & footwear. Human factors considered are derived from the seven criteria of the Egyptian Quality Award (EgyQA) and were used as the basis of a questionnaire survey. The SWOT analysis for the survey results revealed the urgent need for developing governmental strategies which should focus on improving organizations performance, developing QMS and establishing total quality management (TQM) basic infrastructure for the Egyptian manufacturing SMEs. This paper has provided two proposed practical framework models for improving the performance of the Egyptian manufacturing SMEs and for developing their competitiveness in both domestic and international markets, and thus activate their main role in the Egyptian economy. Keywords: SMEs, QMS, EgyQA, Human factors (HFs), Organization performance
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