Implementation of TQM in Manufacturing Industries in the Kingdom of Saudi Arabia.

QM 11

Anisur Rahman1 and Muhammad T. Attar2

1,2 Griffith School of Engineering, Griffith University,  Gold Coast Campus, QLD 4222, Australia  Địa chỉ email này đã được bảo vệ từ spam bots, bạn cần kích hoạt Javascript để xem nó. and Địa chỉ email này đã được bảo vệ từ spam bots, bạn cần kích hoạt Javascript để xem nó.  

ABSTRACT

Manufacturing industry in the Kingdom of Saudi Arabia has been grown significantly over the last decades due to increased public demand, Government’s initiatives, and the investors increased interest in the manufacturing sector. Unfortunately, quality of product is still an important issue for the locally produced goods. Only a few manufacturers are producing high quality products with higher customer satisfaction. Many of them are holding quality certificates but a few has reached a stage of development where they are able to apply modern quality principles and techniques effectively.

Research on product quality improvement shows that meeting customer satisfaction, increasing profits and reducing losses to a minimum level can be attained through the application of modern quality philosophies and principles such as Total Quality Management (TQM). Understanding the tools and techniques of TQM is considered to be significant in order to get useful results. A better understanding is required to investigate the current status of TQM implementation.

This research article presents a survey on current quality control practices within the manufacturing industries in the Western region of the Kingdom of Saudi Arabia to assess the potentiality of implementing TQM   technique and principles in order to improve the customer satisfactions and market share.  Keywords: Quality, Total Quality Management, Saudi Manufacturing Industry