Achieving Competitive Advantage Through Practicing TQM Tools In Pharmaceuticals Company.

QM 03

Niamat Ullah Ibne Hossain 1*, Farjana Nur2 and Md. Ahasan Habib3

1Department of Mechanical Engineering 

2,3 Department of Industrial Engineering and Management  Khulna University of Engineering & Technology, Khulna-9203, Bangladesh *Corresponding e-mail: Địa chỉ email này đã được bảo vệ từ spam bots, bạn cần kích hoạt Javascript để xem nó. , Địa chỉ email này đã được bảo vệ từ spam bots, bạn cần kích hoạt Javascript để xem nó.

Abstract:

In order to survive in a competitive market, improving quality and productivity of Product or process is a must for any company. And in case of pharmaceutical industry, effective quality assurance policy implementation is the most important goal.

The main objective of this paper is to apply the Total Quality Management (TQM) tools in a pharmaceutical company and prove its advantage. Here Control Chart, Fishbone diagram, EWMA were used and the control limits were improved.

This activity resulted in more perfect control limit recommendations which actually capable of reducing the material cost. The TQM perspective views quality as the pivotal purpose of the organization. Present review attempts to furnish a wide overview of the TQM tools leading to quality improvement of Pharmaceuticals Company.

Keywords:

TQM, Control Chart, Fishbone Diagram, EWMA Control Chart, Competitive advantage.