Queueing Model for Medical Centers (A Case Study of Shehu Muhammad Kangiwa Medical Centre, Kaduna Polytechnic)

M.O. Oladejo  and   M.C. Aligwo

Department of Mathematics and Computer Science, Nigerian Defence Academy, Kaduna State, Nigeria

Department of Mathematics/Statistics/Computer science, Kaduna Polytechnic, Kaduna State, Nigeria.

QT 16

Abstract:

This paper examined the queueing situation in Shehu Mohammed Kangiwa Medical Center Kaduna Polytechnic. The complaints of patients on delays were corroborated by the 9minutes   mean queue time and mean queue length of 3persons in the existing structure.

A new multy -channel queueing model which yielded a mean queue time of 1minute and a mean queue length of 0persons was formulated. This multy-channel queueing model gave optimal results and is proposed for adoption.

Key words:

Medical Center, Multy-Channel Queueing Model, Patients, Queue length, Queue time.